Indiana Complaint, Hearing, and Mediation Process

Office of Special Education

Welcome to the Indiana Complaint, Hearing, and Mediation Process. This new online system has been designed with enhanced self-service features to make it easier and faster for you to access the following Due Process procedures:


A complaint is a claim that a school has not implemented federal or state special education rules, or has failed to comply with an order issued by an independent hearing officer.


A due process hearing may be requested by a parent, school, or IDOE concerning the identification or eligibility of a student for special education services; the appropriateness of the educational evaluation or the student’s proposed or current level of special education services or placement; or any other dispute involving the provision of a free appropriate public education.


Mediation is a voluntary process in which the parent and public or charter school attempt, with the assistance of trained impartial mediator, to resolve a dispute.